Buyback/Exchange

Life-Time Exchange & Buyback Policy

We offer a Life-Time Exchange and Buyback Policy for products sold within India. This is subject to review and approval by our Quality Assurance Department to ensure the product is free from any damage, wear, alteration, or resizing. The decision of the Quality Assurance Department shall be final and binding for all Life-Time Exchange or Buyback requests.

Required Documents for Life-Time Exchange or Buyback

To process an exchange or buyback, the following must be provided:

  • Original Product
  • Original/Copy of Invoice
  • Product Certificate (if applicable)
  • Warranty Card
  • Valid Government-Issued ID Proof of the individual making the request

Packaging Instructions

  • Products must be securely packed to prevent damage during transit. Use bubble wrap, a small box, or a padded envelope to seal the package safely.
  • When shipping products to us, they must be sent using our authorized shipping partners, listed below:

Life-Time Exchange Scheme

Under this scheme, customers can exchange goods for a value equivalent to 100% of the Selling Price of the original product.

Terms and Conditions:

  1. The exchange applies only to products sold within India.
  2. The goods must pass a quality check conducted by our Quality Assurance team.
  3. The exchanged product should be accompanied by:
    • Original certificate
    • Original invoice
    • Warranty card
  4. Additional charges: A logistic fee of ₹1500/- will be deducted while determining the exchange value.
  5. The new order will be shipped within 21 business days of receiving the original product.
  6. If the value of the new product exceeds the exchange value, the customer must pay the difference.

Note:

  • Consequential loss or damage to jewellery or precious stones in studded jewellery is not covered.

Life-Time Buyback Scheme

Under the buyback scheme, customers can return goods for a refund based on the following valuation:

  • 100% of the prevailing market price of gold or other metals used
  • 80% of the prevailing market price of lab-grown diamonds

Terms and Conditions:

  1. Discounts applied during the original purchase will be deducted from the buyback value.
  2. No labour or certification charges will be deducted when determining the buyback value.
  3. Taxes applied during the original purchase are excluded from the refund.
  4. The goods must pass a quality check conducted by our Quality Assurance team.
  5. The goods must be accompanied by:
    • Original certificate
    • Original invoice
    • Warranty card
  6. Buyback applies only to products sold within India.
  7. Additional charges: A logistic fee of ₹1500/- will be deducted while determining the buyback value.
  8. Refund payments will be made only via RTGS or NEFT to the person or entity listed on the original invoice.
  9. Refunds will be processed within 21 business days after receiving the product.

How to Initiate a Life-Time Exchange or Buyback Request

  1. Email: Contact our Customer Care team at admin@ruvari.com to request an exchange or buyback.
  2. Call: Confirm the readiness of the package with all required documents by calling our Customer Care. Arrangements for re-shipment will then be made.

Policy Updates

We reserve the right to modify this policy at any time. Changes and clarifications will take immediate effect upon being updated on our website. Customers are encouraged to review the policy frequently to stay informed about updates.