Refund and Returns Policy

Cancellation Policy

Your order can be cancelled before shipping with 100% refund to the original payment method.

30-Day Money-Back Policy

Products returned under our 30-Day Money-Back Policy (calculated from the date of the shipping invoice) are eligible for a 100% refund to your original payment source (Credit Card/Debit Card/Net Banking).

Eligibility for Return

To qualify for a return, the following conditions must be met:

  • Original condition: Products must be returned in their original condition, unaltered, and unused.
  • Quality check (QC): All returned products are subject to a Quality Check (QC) upon receipt. Refunds will only be processed if the product passes QC.
  • Documentation: The package must include:
    • Original packaging: The item must be in sellable condition without scratches, wear, damage, or alterations.
    • Original Guarantee Card/Certificates (if applicable). Returns will not be processed without these.
    • Invoice copy: A copy of the original product invoice.
    • Warranty card: The warranty card provided with the product.

Refund Details

  • The refund amount will be 100% of the actual payment made.
  • If any coupon, discount, or promo code was used during the original purchase, the refund amount will be adjusted accordingly, reducing by the equivalent value of the discount.
  • Refunds will be processed via:
    • Online bank transfer: Payment will be credited to the customer’s bank account within 21 business days of receiving the product.
    • Reversal of transaction: For payments made via debit/credit card or net banking, the refund will be processed as a transaction reversal.

Additional Charges

  • There are no additional charges for an authorized return.

Exclusions

  • The 30-Day Money-Back Policy applies only to available jewellery.
  • Customised jewellery is not eligible for return under this policy.

How to Initiate a Return

To request a return under the 30-Day Money-Back Policy:

  1. Email: Contact our Customer Care team within 30 days of the Product Invoice date at admin@ruvari.com.
  2. Call: Once the package is ready with all required documentation, call our Customer Care team to arrange re-shipment.

Policy Updates

We reserve the right to modify this policy at any time. Changes and clarifications will take immediate effect upon being updated on our website. Customers are encouraged to review this policy regularly to stay informed about the terms, conditions, and any updates regarding returns.